1. Transit Damage Guarantee
We take absolute care in packing your sacred and festive artifacts. If an item arrives damaged in transit, please notify us within 48 hours of delivery by sending an unboxing photo/video to our WhatsApp support at +91 96880 44297.
2. Free Replacements
For items verified as damaged or defective upon arrival, we offer a free replacement or instant full refund. Replacement dispatches are prioritized within 24 hours of claim verification.
3. Custom & Festival Items
Because many Golu dolls, custom velvet rangolis, and customized return gift hampers are tailored or seasonal, general cancellations after dispatch are not eligible for return unless defective.
4. How to Request Support
Email our customer service team at info@sriatchayam.com or message our official WhatsApp line with your Order ID and photo evidence.